Last updated: December 29, 2025
At Retour Europe, we are committed to protecting the privacy and confidentiality of our business partners, clients, and website visitors. This Privacy Policy explains how we collect, use, and safeguard information in connection with our B2B services.
1. Information We Collect
We may collect and process the following information:
- Business contact information, such as company name, contact person, email address, phone number, job title, and business address, provided through enquiries, contracts, or communications.
- Operational and booking-related information necessary for tour planning, quotations, confirmations, and service delivery.
- Website usage data, including IP address, browser type, pages visited, and referring sources, collected via cookies and analytics tools.
2. How We Use Your Information
Your information is used strictly for legitimate business purposes, including:
- Responding to B2B enquiries and requests for quotations
- Managing contracts, bookings, and operational arrangements
- Communicating with agents, partners, and suppliers
- Improving our website, services, and business operations
- Meeting legal, regulatory, and accounting requirements
We do not sell or disclose business contact data for marketing purposes to unrelated third parties.
3. Cookies and Tracking Technologies
Our website uses cookies to:
- Analyse website traffic and performance
- Improve user experience
- Track referrals and affiliate performance where applicable
You may disable cookies in your browser settings; however, this may affect certain website functionalities.
4. Third-Party Disclosure
We may share information with trusted third parties only when necessary, such as:
- Hotels, transport providers, and service suppliers involved in fulfilling travel arrangements
- Technology providers supporting website analytics, hosting, or communications
- Professional advisors or authorities where required by law
All third parties are required to handle information securely and in accordance with applicable data protection laws.
5. Data Security
We implement appropriate technical and organisational measures to protect business and personal data against unauthorised access, misuse, or disclosure. Access to information is restricted to authorised personnel only.
6. Data Retention
We retain information only for as long as necessary to:
- Fulfil contractual and operational obligations
- Comply with legal, accounting, or regulatory requirements
- Maintain business records and audit trails
7. Your Rights
Subject to applicable data protection laws, you may have the right to:
- Request access to the information we hold about you or your organisation
- Request correction of inaccurate or outdated information
- Request deletion of data where legally permissible
- Object to or restrict certain processing activities
Requests can be submitted by contacting us directly.
8. External Links
Our website may contain links to external or partner websites. Retour Europe is not responsible for the privacy practices or content of those third-party sites.
9. Changes to This Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be published on this page with a revised date.
10. Contact Us
For questions regarding this Privacy Policy or data handling practices, please contact us: